Privacy Policy

1. Introduction

LV Homes (“we,” “us,” or “our”) operates the website lvhomes.us (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, request a roofing estimate, or otherwise interact with our services.

By using our Site or submitting your information to us, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our Site or provide us with your personal information.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you fill out a contact form, request a free roofing estimate, call our office, or otherwise communicate with us, we may collect:

Full name
Email address
Phone number
Property address or service location
Details about your roofing project (roof type, size, issues, preferred timeline)
Any other information you choose to provide in messages or during consultations

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or source
Device type (desktop, mobile, tablet)
General geographic location (city or region level)

3. How We Use Your Information

We use the information we collect for the following purposes:

Respond to inquiries: To reply to your questions, quote requests, and messages in a timely manner.
Provide roofing estimates: To prepare accurate project estimates and schedule roof inspections at your property.
Deliver our services: To coordinate roofing projects, communicate project updates, and ensure quality workmanship.
Improve our website: To analyze how visitors use our Site so we can enhance the user experience, content, and functionality.
Communicate about services: To send you relevant information about our roofing services, seasonal promotions, or maintenance tips. You may opt out of promotional communications at any time.
Comply with legal obligations: To fulfill any legal, regulatory, or contractual requirements.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following limited circumstances:

Subcontractors and suppliers: We may share relevant project details (such as your property address and scope of work) with trusted subcontractors, material suppliers, or service partners as needed to complete your roofing project.
Service providers: We may share information with third-party providers who assist us with website hosting, analytics, email communications, or other business operations. These providers are obligated to protect your information and use it only for the services they perform on our behalf.
Legal requirements: We may disclose your information if required to do so by law, regulation, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.

5. Cookies and Analytics

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data.

Cookies: Small text files stored on your device that help us remember your preferences, understand how you navigate our Site, and improve our content.
Google Analytics: We use Google Analytics to collect anonymized data about website traffic, user behavior, and demographics. Google Analytics uses cookies to gather this information. The data collected helps us understand which pages are most visited, how users find our Site, and where we can make improvements.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect certain features of our Site. For more information on how Google uses data, visit Google’s Privacy Policy.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure SSL encryption on our website
Restricted access to personal information on a need-to-know basis
Regular review of our data collection, storage, and processing practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms, review sites, supplier pages, or other resources. These links are provided for your convenience and information only.

We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

8. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect, solicit, or maintain personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hom3r95@gmail.com so we can take appropriate action.

9. Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California “Shine the Light” law (Civil Code Section 1798.83). These rights include:

Right to know: You may request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, and the business purpose for collecting it.
Right to delete: You may request that we delete any personal information we have collected from you, subject to certain exceptions allowed by law.
Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.
Right to disclosure: You may request information about whether we have disclosed your personal information to third parties for their direct marketing purposes.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to verifiable requests within 45 days as required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Effective Date” at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after any changes to this policy constitutes your acceptance of the updated terms.